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Shipping policy

With thousands of customers worldwide, Magicfit Care will only work with the most reliable and efficient couriers to dispatch all orders. Your order will be sent via our express courier service, which includes door to door tracking.

WHAT ARE THE DELIVERY TIMES TO MY LOCATION? 

USA: 5-12 business days 

 ⚠️ Important Notice: Due to new tariffs and customs restrictions imposed by the US administration and President Trump, orders to the USA may experience an additional delay of 4–5 business days. US customs is currently overwhelmed by the influx of packages caused by these new regulations, affecting clearance times across many businesses and shipping carriers.

Australia: 3-12 business days

Canada: 5-15 business days

New Zealand: 5-15 business days

United Kingdom: 5-15 business days

Europe: 5-15 business days

Other countries: 12-22 business days 

HOW LONG IS THE PROCESSING TIME?

Orders are processed and shipped out within 24-96 hours.

We do not ship out on weekends.

WHERE CAN I FIND MY TRACKING NUMBER?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at support@magicfitcare.com and we'll help you out!

DO YOU SHIP WORLDWIDE?

Yes - we ship worldwide. All of our shipping options are trackable.

WHY DID ONLY PART OF MY ORDER ARRIVE?

In some cases, it's possible that your order was shipped from multiple of our distribution centres so please do not worry and get in touch with our friendly care team at support@magicfitcare.com to get the tracking number for your second parcel that will be arriving shortly.

I INSERTED A WRONG ADDRESS AT CHECKOUT, WHAT NOW? 

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).

Magicfit Care is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, Magicfit Care will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we can not be responsible for lost packages due to incorrect address. 

WHAT IS THE MAXIMUM DELIVERY TIME?

The maximum delivery timeframe is 60 days, which is also the limit when we start processing partial or full refund requests. We feel that a customer should never wait this long for their package to arrive, no matter who's fault.

UNEXPECTED DELAYS:

In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing, holidays & extreme weather conditions that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Magicfit Care provides practical personal care and comfort-support products for everyday use. Our goal is to offer simple, easy-to-use solutions that help customers feel more comfortable and supported in their daily routines. We are committed to clear product information, transparent policies, reliable shipping, and responsive customer care.

Magicfit Care products are intended for general comfort and support. Results may vary.